Export Manager - Famous Software
The Export Manager handles distributing records from Croptracker to be automatically exported into external applications. Â Currently it provides an export agent for Famous Software which can enter receiving, sales orders, purchase orders, shipping entries and repacking events.
Accessing the Export interface
From the "Famous Admin" menu choose the "Famous Export Admin" option.
Using the Export interface
The export interface lists transactions from the system and their current status for being exported to a third-party application.Â
Exports are displayed in a table with one row representing one export, there are several columns of information per record:
- ID represents the system export identifier used to reference a particular export.
- Type represents the type of transaction that the export was generated from.
- Request Time is the date / time of the request. Â For shipping and sales orders this will be the "Date Shipped" and for Receiving / Purchase orders it will be the "Date Received".
- Request Data is a preview of the data record which will be sent to the export agent for processing.
- Response Time is the time that the agent completed and sent results for a given export record.
- Response Data is the response data / messages from the export agent
- Status is the current state of the record, it can be:
- Ready - The record appears ready to sync
- Error - Some condition is preventing it from being Ready – check the Message to find out what
- Exported - The record has been queued to the export agent but has not been added to the sync queue
- Syncing - An agent has collected the export and it's currently in the offline sync queue
- Failed - An agent has handled the export and encountered an unexpected failure condition that needs to be reviewed before syncing again
- Complete - The agent has successfully completed the export process for the transaction
- Message - The message will contain the response data from the agent, this should contain the same information as the request data but the agent will add the completion status for each item as a success / failure.  Failures will also contain a message representing the nature of the failure and any dialogs or program errors that occurred.
Exporting a Record
Exporting a record releases it from the Croptracker export list and prepares it for entry into the third-party software.
- Choose a Start and End date which contain the record and click "GO"
- Find the record in the list, if it's ready click the "Sync" button to start the export process.
- If the record you want to export contains errors then refer to the error help listed in this article.
Common Errors and Solutions
| Error Message | Reason | Resolution Steps |
|---|---|---|
| No tags found | No Tags were found related to this transaction | Ensure that pallets have been shipped / received as part of this transaction. |
| No products found | There are no products associated with this transaction. | Ensure that orders have the appropriate product lines added for the transaction |
| Sales order does not exist in Program | The agent has not yet exported a related sales order. | Ensure that the related sales order has been exported and completed; the related shipment can't be shipped until the sales order exists. |
| No pallets shipped against sales order | The sales order transaction does not currently have any pallets shipped against it. | Make sure your shipping event is assigned to the sales order transaction and that pallets have been moved into the shipped state and the order is shipped. |
| No shipping event found for sales order | There's no shipping event for the transaction. | Make sure your shipping event is linked to the sales order. |
| Product line defined without a product. | Sales order transaction contains a product line that has no product | Make sure your sales order product lines are completed and contain a valid product. |
| Repacking event does not have any input pallets. | Missing pallets from repacking inputs. | Ensure that you've added input pallets for the repacking event. |
| Famous block not found for pallet / supplier / product | Missing famous definition for the given supplier and product | Ensure that the customer block exists in Famous Software for the given supplier and product. It may be necessary to add a new block to the supplier for the given product and wait up to one hour for the information to be re-synchronized from the offline database. |
| Consignment/Sales/Purchase order is not complete. | The transaction status has not been set as "Complete". | Edit the transaction and change it's status to "Complete". |
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