Field Pack - Troubleshooting Common Issues

Update the Croptracker mobile app

• Before you begin troubleshooting your issue, please make sure the Croptracker mobile app is up to date. You can manually update the app using this guide Updating Croptracker App

• Ensure that the app is fully synced on all mobile devices by navigating to the dashboard and opening the left side drawer to see if there are any unsynced changes

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Field Pack Common Issues and Resolutions:

• The employee is missing an employee number and/or pay schedule

  • Use the employee Edit on the Croptracker website to correct How to Add Employees

• The pay schedule is missing the hourly pay rate

  • Use the pay schedule Edit on the Croptracker website to correct How to Add a Pay Schedule

• The pay schedule is missing the necessary piece rate entries or the wrong payout is set on the piece rate

  • Follow the guide on setting up field pack piece rates to ensure all necessary data is entered on the employee’s pay schedule prior to entering the field How to Add Field Pack Piece Rates

• The Field Pack event information such as Packing Date and Pack Lot is incorrect

  • Edit the Field Pack event on the Croptracker website to input the correct information How to Record Field Packing for Web

• The product is missing the master style and/or the units per pallet

  • Edit the Product on the Croptracker website to set the correct information How to Add a Product

• The employees are not punched in prior to starting work in the field, or not punched out at the end of their shift

  • Use the Mobile App - How to Punch Employees In and Out guide to help ensure employees are properly punched in and out

• The employee’s worklog is not set to “Flag as piecework”

  • Follow the Mobile App - How to Edit Worklogs guide to fix information on the employee worklog using the mobile app

  • You can also adjust worklog information on the Croptracker website using the Punch Clock Admin feature as described in this guide Punch Clock Admin

• The wrong employee’s badge was scanned for the packed master tag

  • If the employee connected to a packed master is incorrect, follow the guide How to Adjust Field Pack Pallets and Masters to make the correction

  • You can also change the employee on a scanned master using the mobile app by tapping the three dots beside the master and selecting Change employee

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• The employee’s pay schedule is missing a piece rate payout value for the scanned master tag

  • In order to correct the payout for a master/case, follow the guide How to Adjust Field Pack Pallets and Masters

• The master tag was scanned onto the wrong pallet and/or the pallet is overloaded

  • You can move a master to the correct pallet by following the guide How to Move Masters from One Pallet to Another

Field Pack Data entry errors can result in the following unexpected behaviour and results:

• The pallet tag has missing or incorrect data (product, grower, customer, date)

  • The data on a tag can be edited by updating the Master Style How to Add a Master Style and Product How to Add a Product

• Employee worklogs have not synced/not visible on web

  • Ensure that all mobile devices are synced with the latest Punch Clock data

• The Field Pack Event view on the web is missing pallets and/or masters

  • Ensure that all mobile devices are synced with the latest Field Pack data How to Sync Masters

• The Daily Piecework Report is missing employees and/or worklogs

  • In order to show in the Daily Piecework Report, the employees must have closed worklogs created via the Punch Clock module

  • To ensure the worklogs are valid, follow the guide on editing worklogs via the Punch Clock mobile app Mobile App - How to Edit Worklogs

  • You can also close open worklogs via the web using the Punch Clock Admin Punch Clock Admin

• The Daily Piecework Report is showing incorrect payout for one or more employees

  • To ensure the correct hourly pay is set on the employee’s worklog, follow the guide How to Set an Employee Pay Schedule

  • The correct pay must be set on each master

  • The date of the packed masters must fall within the bounds of the employee’s worklog

• The Field Pack Event view on the web shows the wrong Product for one or more masters

  • Contact Croptracker Support support@croptracker.com to resolve